Delete your account and data

1. How to request deletion

Any one of these works — you only need to do one.

From the mobile app

Open Account → Profile, scroll to Delete account, and tap Request account deletion. Confirm when prompted. This files the request against your account automatically.

From the website

Sign in and raise a support ticket with the subject "Account deletion request".

By email — no account access needed

Email legal@dreamwedds.com from the address registered on your account, with the subject "Account deletion request".

2. What gets deleted

When we process your request we permanently remove:

• Your account, sign-in credentials and profile — name, email, phone, profile photo
• Every wedding you own, and its published website, which is taken offline immediately
• All wedding content — couple details, your story, events, venues, gallery photos, banner images, music selections
• Your entire guest list — names, phone numbers, email addresses, RSVP responses, tags and guest messages
• Scheduled reminders and any unsent messages
• Website analytics counters for your weddings
• Push notification tokens for your devices

3. What we have to keep

A small amount of data survives deletion, because the law requires it. It is never used to re-identify you for marketing or any other purpose.

4. How long it takes

• Within 2 working days — we acknowledge your request and verify who you are
• Within 7 working days — your account is deactivated and any published website goes offline
• Within 30 days — data is erased from our live systems and we confirm by email
• Shortly after — encrypted backups containing the data cycle out and are overwritten

If we can't complete a request — usually because we couldn't verify your identity — we'll tell you why and what we need.

5. Deleting a single guest

You don't need us for this. Open your guest list on the web or in the app and remove the guest; their details, RSVP and message history go with them.

If you're a guest, not the couple: if someone added you to a Dream Wedds guest list and you'd like your details removed, email legal@dreamwedds.com with the phone number or email address you were contacted on. We'll remove you and let the couple know we've done so — you don't need an account with us.

6. Deleting one wedding, not your account

If you manage several weddings and only want one gone, say which in your request. We'll delete that wedding, its website and its guest list, and leave your account and other weddings untouched.

7. Before you go

Once deletion runs, we can't recover any of it. It's worth doing these first:

• Download any photos you no longer have elsewhere
• Export or screenshot your guest list and RSVP responses
• Save any guest messages you'd like to keep
• Check whether an unused subscription might be eligible for a refund under our Refund Policy — ask before deleting, as we'll need the account to verify it

If it's a specific problem prompting this, tell us — we may be able to fix it. But it's your data and your decision, and we'll process the request either way, without trying to talk you out of it.